●「12306」其實是全國統一的鐵路客戶服務熱線電話。 資料圖片
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經常搭高鐵出行的人對「12306」應該不會陌生，它是鐵路售票官網和手機App的名稱。但這組數字有什麼特別的含義嗎？
For those who often travel by high-speed rail, "12306" should be a familiar name, as it is the title of China Railway online ticketing platform including a mobile app and a website. But what is the special significance behind this set of numbers?
「12306」其實是全國統一的鐵路客戶服務熱線電話。不少鐵路迷認為，網站和APP的命名，與熱線電話保持一致，或許是為了便於記憶。
"12306" is actually the customer service hotline number of the national unified railway. Many railway enthusiasts believe that the reason for naming the online platform the same as the hotline is, perhaps, to make it easier to remember.
至於鐵路部門的熱線電話為什麼是「12306」，相信是由國家工信部統一分配的。中國公共服務類熱線電話，大多是以123開頭的5位數字。例如，工信部熱線電話是12300，外交部全球領事保護與服務緊急熱線是12308等等。
It is believed that the hotline "12306" is centrally allocated by the Ministry of Industry and Information Technology(MIIT). Most public service hotline numbers in China start with "123" and are five digits long.For example, the hotline number for MIIT is "12300", and the Global Emergency Call Center for Consular Protection and Services hotline is "12308".
「中國鐵路12306網站」於2010年開通，初期提供的服務比較簡單，只有查詢列車時刻、票價、餘票等功能，至2011年才開始售賣電子客票。2013年底，12306手機客戶端「鐵路12306」開放下載，用戶數量不斷增加。「12306」服務範圍亦拓展至預訂「外賣」、預訂酒店、租車等。
The "12306 China Railway" website was launched in 2010, initially offering relatively simple services such as checking train schedules, fares, and ticket availability. It started selling e-tickets in 2011.At the end of 2013, the 12306 mobile App "Railway 12306" was launched for download, and the number of users has been increasing ever since. The service scope of "12306" has also been extended to include ordering takeaway, booking hotel, and car rentals, etc.
目前，「12306」已成為全球訪問量最大、交易量最大的網上票務系統。2024年春運期間，該系統單日最高訪問量，達到了838.8億次；單日最高售票量達到2,090.1萬張，相信數據未來還會繼續刷新。
Currently, "12306" has become the online ticketing platform which has the largest number of visits and transactions in the world. During the 2024 Spring Festival travel rush, the platform's single-day peak traffic reached 83.88 billion visits, with a single-day peak ticket sale of 20.901 million. It is believed that the data will continue to be updated in the future.
●郭立新
簡介：當代中國 （Our China Story）中英雙語網站，以全新視角介紹今日中國的發展和現況，掃描QR Code瀏覽更多豐富資訊。